“We are dedicated to ensuring accuracy and quality in all services provided. In circumstances where the delivered service does not meet the confirmed request, and the issue is verified, we will offer appropriate corrections or a refund in line with our policy.
Please review the guidelines below and, if applicable, complete the refund request form provided on this page
All services rendered are considered final once completed. Refunds will only be granted in the event of an error that is clearly caused by us. Customers are encouraged to thoroughly review and confirm their requests before final processing or printing.
List itemWe do not offer refunds for services such as printing, typesetting, ID card production, passport photography, document scanning, online registrations, payments, or any other completed tasks. However, if a mistake occurs on our end, we will gladly correct it at no additional charge.
Payments made to third-party institutions (e.g., for registrations, school fees, or government services) are non-reversible once processed. We take utmost care to verify all details before submission, but we advise customers to double-check their information to avoid delays or issues.
Issues or complaints must be reported within 48 hours of service delivery. After this window, we may be limited in how we can assist.
To complete your return, we require a receipt or proof of purchase to be uploaded.
